UK DELIVERY
Each item ordered will cost £3.50 to deliver to you.
NON-UK DELIVERY
When you order from outside the UK, our interplanetary algorithms will automatically calculate the final delivery costs for you before you checkout.
Notes about our interplanetary algorithms for maths enthusiasts
In the spirit of openness fostered here at Uranus Wiper, we outline our delivery algorithm below, in its full splendour.
Let the distance between theUranus Wiper Super-hub and the customer’s loo = d in kilometres
Let h = the height of the director in feet and inches
Let ch = the small change in the Finance Director’s trouser pockets at the time of shipment.
Then, the shipping cost (sc) = d x h x ch divided by the square root of Mabel’s National Insurance number in pounds sterling (Mabel runs the canteen kitchen).
We trust that’s clear.
Multiple items may incur a higher delivery charge.
DELIVERY TIMES
Once payment has been processed we aim to ship all orders within two (2) working days of receipt.
We reserve the right as caring employers to achieve this by threatening our despatch teams with the removal of one or more of their perks should they fail to ship on time.
Staff perks include:
- Free Haribo bumper packs on demand
- 24/7 access to the Uranus Wiper ‘dial a cuddle’ hotline for under-the-weather packers
- Tickets to Alton Towers year-end bonus (subject to 2 ride maximum)
- Christmas hamper-ette containing 1 x party hat, ½ a Xmas pudding, and a large walnut
From when we ship your order, please allow around 2-3 working days for delivery.
For non-UK orders, delivery times will vary and we cannot guarantee a specific delivery timeline.
Working days for us are Monday to Friday (not including UK Bank / Public Holidays).
RETURNING URANUS WIPER...cough
We have given this a lot of thought and this is the bottom line. Uranus Wiper ticks lots of "able" boxes such as:
- FlushABLE
- BiodegradABLE
- CompostABLE
- RecyclABLE
However, one box it does not tick is the ReusABLE box (even during a toilet paper apocalypse) for obvious hygiene and sanitary reasons.
As a result of this, we generally will not accept returns or process refunds of toilet roll or wipes that have been opened or used.
We guarantee your Uranus Wiper will do exactly what it says on the box but if you don't like it, you may return any unused products in their original packaging within 14 days of the date of delivery.
Once we receive the returns, we will process your refund. Please note, you will be required to cover the postage cost of return.
Delivery costs are non-refundable so if you receive a refund, the cost of return delivery will be deducted from your refund.
Get in touch with us via rollwithus@uranuswiper.co.uk to start the returns process. When shipping, you should consider using a trackable shipping service.
We are also happy to replace your order within 48 hours of delivery if it arrives damaged. Kindly send us an email at rollwithus@uranuswiper.co.uk and we will take it from there.
MISSING ORDERS
Please contact us at rollwithus@uranuswiper.co.uk straight away if your order does not arrive when it should, as we may have to select a random Royal Mail or DPD employee, bury them up to their neck in the yard, pour treacle over their head and unleash the red ants.
Yes, we know this is harsh but excellent customer service comes at a price.
You should quote your order number and we will find out what happened to it and get it to you as quickly as we can.
Unfortunately, we cannot replace orders where the delivery address has been entered incorrectly by the person placing the order.