DELIVERY AND RETURNS

UK LOO ROLL DELIVERY

DELIVERY TIMES

Once payment has been processed we aim to ship all orders within two (2) working days of receipt. From when we ship your order, please allow around 2-3 working days for delivery. For non-UK orders, delivery times will vary and we cannot guarantee a specific delivery timeline.Working days for us are Monday to Friday (not including UK Bank / Public Holidays).

TOILET ROLL RETURNS

We have given this a lot of thought and this is the bottom line. Uranus Wiper ticks lots of "able" boxes such as:

However, one box it does not tick is the ReusABLE box (Even during a toilet paper apocalypse) for obvious hygiene and sanitary reasons.

As a result of this, we generally will not accept returns or process refunds of toilet roll packs that have been opened or used. 

We guarantee your Uranus Wiper eco toilet paper will do exactly what it says on the box but if you don't like it, you may return any unused toilet rolls in their original packaging within 14 days of the date of delivery. 
Once we receive the returns, we will process your refund. Please note, you will be required to cover the postage cost of return. Delivery costs are non-refundable so if you receive a refund, the cost of return delivery will be deducted from your refund.
Get in touch with us via rollwithus@uranuswiper.co.uk to start the returns process. When shipping, you should consider using a trackable shipping service. 

We are also happy to replace your order within 48 hours of delivery if it arrives damaged. Kindly send us an email at rollwithus@uranuswiper.co.uk and we will take it from there.

BATHROOM WALL PRINTS DELIVERY 

POSTER AND PRINTS RETURNS

Bathroom art posters and canvas prints are individually printed and produced just for you when you order and are not eligible for return except the product you receive is notably damaged in the production or transportation process.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return, you must notify us first in writing by sending an email to rollwithus@uranuswiper.co.uk

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Refunds if applicable will be credited to the payment method used to make the original purchase.

You will be responsible for paying for your own shipping costs for returning your item. Delivery costs are non-refundable so if you receive a refund, the cost of return delivery will be deducted from your refund.

Until you return the products to us you are responsible for their safekeeping and taking reasonable care of them. It is your responsibility to package the products adequately and safely, as we do not accept liability for packages damaged during transit back to us.
When shipping, you should consider using a trackable shipping service.

MISSING ORDERS

Please contact us at rollwithus@uranuswiper.co.uk straight away if your toilet roll or bathroom art order does not arrive when it should. You should quote your order number and we will find out what happened to it and get it to you as quickly as we can. Unfortunately, we cannot replace orders where the delivery address has been entered incorrectly by the person placing the order.